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Frequently Asked questions

 Is there a long-term lease?

Yes, both short term and long term agreements are available.

When is my rental fee due?

Your rent is due on the first 1st day of the month. If payment is not received by the end of the day on the 10th, a late fee of $50 is assessed, and your unit will be over locked.

Will I receive a monthly "bill"?

We do send out monthly invoices via email, where you have the option to make a payment through the invoice.

What forms of payment do you accept?

We accept cash, check, and major credit cards. We can also set up a monthly ACH draft directly from your bank account if you provide us with a voided check. You may mail your payment, deliver it in person, or give us your credit card number via telephone.

What may I store?

Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.

How tall / wide are your doors?

Door sizes vary by unit size and range from 3’8” to 9’ wide. Our doors are roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.

Do I need to provide my own lock?

We have locks available for sale or you may provide your own. Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove your lock.

Does the facility assume any liability for the goods I store?

No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.

Are surveillance cameras monitored?

The cameras are recording video 24 hours a day but they are not constantly monitored.

Management is not responsible for immediately responding to help if required.

May I allow friends or relatives to access my unit?

You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give your access code to anyone not on your rental agreement.

Can I share access to the space with my family and coworkers?

Yes, you decide who may have access to your storage unit. The facility manager should be aware of anyone who has permission to use your gate code.

May I allow people to “tailgate” through the gate?

Please do not “tailgate” or allow anyone else to do so. If there is other vehicles in your party please enter the access code for the gate separately for each one and you enter last. Management is not responsible if all posted safety signs and procedures are not followed.

What if I or one of my guests damages my unit or another building or fixture on the property?

The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall 

indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.

How do I get my deposit back when I move out?

If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager.

If you qualify, a check will be processed and mailed to your forwarding address.

Can I get a refund?

It is a policy that our self-storage facility does not prorate rental payments for any partial months.

What are the office hours?

Office personnel are available from 11am to 3pm M/F or upon request during regular business hours, please call for assistance.

What happens if I lose the key to my storage unit?

You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit. In addition, we have locks for sale so you can replace the lock and have a new set of keys.